REFUND POLICY – FEEL AND HEAL®
1.Orders once dispatched are not eligible for cancellation
2.Discount vouchers are intended for one-time use only and shall be considered as used even if you cancel the order
3.In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.
4.Feel and Heal products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
5.We offer a full refund or replacement without any additional charges in case the –
- Package accessories are missing
- Package contents are damaged or broken
- Incorrect product is delivered
- Expired product is delivered
6.In case you received a damaged or tempered product, kindly take picture of the damaged/tampered side of the product or package. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7.In case you received an incorrect product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
8.In case you would want a refund or replacement, please email the Images of the Product, Invoice, Inner and Outer Packaging, and the Batch Number to firstname.lastname@example.org within 48 hours of the order delivery. We will review your request, investigate the issue, and revert within 3 business days.
9.Please allow us 10-15 business days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
10.Please note, returns will not be accepted if the –
- Product is damaged
- Invoice is missing
- Batch number and/or price has been tampered with
- Original packaging is missing
11.Please do not use the item you have raised a complaint about
12.Product(s) once delivered, will not be applicable for a refund or replacement in case of –
- Failure to provide adequate information about the case
- Failure to provide snapshots of the Invoice, packet and box (if any)
13.Damages due to neglect, improper usage or wrong application will not be covered under our Returns/Exchange Policy. Exchange of products due to allergic reactions is not applicable.
14.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement
15.In case of Cash on Delivery orders, refunds will be through bank transfers. No cash refunds will be made. Please allow our team at least 7-10 business days post refund initiation for the amount to reflect in your account.
16.. For Prepaid orders, the refund amount shall be credited to the same account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.