SHIPPING POLICY – FEEL AND HEAL®
1.. Cash on Delivery is available for select Indian pin codes
2.Shipping charge of Rs.50 is applicable on all Cash on Delivery orders
3.The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
4.All orders are shipped from our warehouses in Kochi & Kannur, Kerala by courier. Once your order has been dispatched, you will receive an email with tracking and courier company details.
5.We dispatch most orders within 1-2 business days from the Date of Order. We deliver most orders within 5-7 business days from the Date of Order. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as business days. Please note, delivery may get delayed due to reasons relating to logistics issues.
6.If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 3-4 days from the Date of Order.
7.To ensure the safety and hygiene, there might be delays in product dispatches & deliveries owing to logistics constraints due to COVID-19. In such instances, we request you to bear with us.
8.In case the shipment is tampered or damaged, please do not accept it.
9.In case the order status is updated as delivered, but you have not received the order, please intimate this to our Customer Care team within 24 hours of the delivery intimation. We will investigate the issue with our courier partner and revert within 3 business days.
10.In case of shortages, pilferage, or damages, please intimate this to our Customer Care team within 48 hours of the order delivery. We will review your request, investigate the issue, and revert within 3 business days.
11.We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
12.We reserve the right to pause deliveries to any part of the country at any time if so warranted.